Information Technology

Program Manager / Compliance & Security Specialist / Scrum Master

Program Manager / Compliance & Security Specialist / Scrum Master

Operations Program Manager with more than 15 years of experience with planning, developing and implementing diversity programs and process improvements, creating and managing automated processes and enabling companies to focus on priorities and successful launches.  Customer Service oriented with excellent problem-solving skills and expertise in developing client relations.  

Vast experience in IT Security, establishing Security Programs and in charge of entire security process and compliance including management of Disaster Recovery process.  Providing and leading the support and capacity as Scrum Master to a group of 10 Service Engineers members, ensuring the completion of all tasks, projects and deployments on time.  International experience as Program Manager, providing support worldwide. Proficient in most of all Microsoft products as PM, System Engineer and Data Analyst. Fully bilingual (English and Spanish).


Expert in the areas of:

  • Process Development
  • Complex problem resolution
  • Business recovery and sustainability
  • Communications audits
  • Conflict resolution
  • Strategic planning
  • Supervisory skills
  • Project management
  • Training techniques
  • Communication / presentation skills
  • Troubleshooting proficiency
  • Customer Service
  • Metrics Reporting using Power BI
  • Scrum Master management


  • Banco Popular Center,
  • 208 Ave. Ponce de León Ste 1100,
  • San Juan, PR, 00918-1036

Contact Us

  • 787-764-2298